I am experiencing technical issues while paying (the page does not load, freezes, etc.)
If there are technical problems when paying for functions or when you top up your balance on OK, for example, the screen does not load, the payment form freezes, or something else happens that makes you unable to buy, do not worry. This article describes the steps you need to take to make your browser respond properly again.
If you experienced technical issues when purchasing OKs or paying for features, first of all, you need to:
- Refresh the page by pressing Ctrl+F5 on your keyboard.
- Clear your browser's temporary data (cache). To find out how to do this, go here.
- Upgrade your browser to the latest version or try another browser:
You have done all the manipulations, but there is still a question, why it is not possible to open OK? Please contact the Customer Support Team and describe the situation. You can contact the social network administration via this link.