Messages
  • How do I write a message to another user?
    To write a message to another user:
    • hold the cursor over the picture of that user, wait for the pop-up window to appear, and select "Write message".
    • You can also head over to your friend's main page and select "Write message" in the menu under his or her main picture.
    • You can continue recent conversations with your friends by opening the "Messages" section and selecting the dialogue you're looking for.
    Note that you are not permitted to send messages to users with closed profiles who are not in your list of friends. If you want to write a message to a user with a closed profile, first add him or her as a friend.
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    Article updated on 29.12.2015
  • How do I send a picture to a friend?
    To send a drawing or picture to a friend:
    1. go to the "Messages" section;
    2. click on the paperclip icon to the right of the text input field;
    3. select one of the available picture upload options ("Picture from computer" or "Picture");
    4. upload the pictures;
    5. confirm your selection by clicking "Open" or "Ready!" depending on the way the pictures are downloaded;
    6. you can enter a message in the text field if you want;
    7. send the message by pressing "Enter" on your keyboard or clicking the "envelope" icon.
    Note that there are several limitations:
    • files may not exceed 5 MB;
    • files must be formatted as GIF, JPG, or PNG;
    • if you're sending several files at once, they can't total more than 5 MB;
    • you can send no more than ten files at once.
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    Article updated on 29.12.2015
  • How can I delete an entire conversation with another user?
    To delete an entire conversation with a certain user:
    1. Go to the ""Messages"" section
    2. Select the desired conversation
    3. Click the gear icon in the top right corner next to the words ""Invite to the conversation""
    4. Select ""Delete entire conversation"", or ""Exit the conversation"" (if it is a multichat)
    5. Confirm your selection by clicking ""Delete"" or ""Exit""
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    Article updated on 28.05.2017
  • Why can't I send messages to anyone?
    In the interests of security and to avoid spamming, the site has some limitations on the number of messages and comments you can send to other users in a particular period of time. Note that the site's administration does not have the ability to change or influence the site's limitations in any way. Try waiting a few hours before writing your message or leaving your comment. Please stick to the temporary limitation!
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    Article updated on 29.12.2015
  • I still can't write to anyone after several days. Why not?
    If you still can't send a message or leave a comment after several days or haven't logged in for some time, but the problem persists, it means that a third party has likely gained access to your profile and is spamming on your behalf.
    We recommend that you check the hosts file. To do this, restart your computer. At the very beginning of the boot when you still see numbers and letters on a black screen, press and hold the F8 button. The Windows boot menu appears. Select ""Safe Mode"" in the list and press ""Enter"". After the info message appears, click ""Yes"". Your computer will take some time to boot in Safe Mode. Then
    1. scan your computer for viruses using antivirus software;
    2. open the hosts file located in C:\WINDOWS\system32\drivers\etc using Notepad and delete all lines containing odnoklassniki.ru and ok.ru, then save the changes and close the file. Apart from extra lines, the file modified by the virus may also contain a lot of blank lines and spaces, which also need to be deleted.
    To return to Normal mode, just restart your computer (don't press F8) and Windows will boot as usual. If your computer doesn't boot in Safe Mode (it's possible if a virus or a trojan has removed or damaged some parts of the Windows registry responsible for booting in Safe Mode), download and start the free application SafeBootKeyRepair. Restart your computer and try to boot in Safe Mode again.
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    Article updated on 28.05.2017
  • How do I send a video to a friend?
    To send a video to a friend:
    1. open correspondence with a user in "Messages";
    2. click on the paperclip icon to the right of the message field;
    3. select "video" from the options offered;
    4. select the video you want to send and click on it.
    At the moment you can send only video clips that have been added to Odnoklassniki. If you want to send a video which is currently only on your computer, you first have to upload it to the website. You can find instructions on adding a video here.
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    Article updated on 16.11.2016
  • How do I delete a message?
    To delete a message:
    1. Open the ""Messages"" section
    2. Select the desired conversation
    3. Move the mouse pointer over the message you want to delete and click the X that appears
    4. Confirm your selection by clicking ""Delete""
    Please note that you won't be able to restore the deleted message. How to do this on the mobile version of the website
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    Article updated on 28.05.2017
  • How do I check out my message history?
    Open the "Messages" section to see your message history: in the menu on the left-hand side you will see dialogues with the friends you have chatted with recently. If you would like to see older conversations, click "Previous dialogues (+30)" at the very bottom of the window below the list of dialogues.
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    Article updated on 29.12.2015
  • Can I restore deleted messages?
    Unfortunately, if you deleted a message it cannot be restored. But if you lost an important conversation with a friend, don't despair. Perhaps you've just hidden it. Try sending a new message to that user, then refresh the page. If the conversation was indeed hidden, it will reappear in the "Messages" section. If that didn't help, and you are positive you didn't delete the messages, maybe that user's profile was deleted or blocked. If the profile was deleted, you will not be able to restore the conversation. If the profile was blocked, the messages will reappear as soon as the user restores their account.
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    Article updated on 16.11.2016
  • Why is it that only my friends can write me?
    Users who are not your friends cannot send you messages for two reasons: 1. your profile lists your age as less than 14 years old. 2. the privacy settings for your profile are set such that only your friends can send you messages. If your profile lists your age as 14 or older, try changing your privacy settings. You can find information on how to do that here.
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    Article updated on 29.12.2015
  • How do I enable/disable the message notification sound?
    Turning the message notification sound on and off is pretty easy:
    1. Open the "Messages" section;
    2. Open a dialog with any user;
    3. Click "More" in the top right corner;
    4. In the window that appears, select "Turn on/off sound".
    Now everything should be OK!
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    Article updated on 29.12.2015
  • How do I go to the next line?
    It's really, really simple! To go to the next line in a message, just press and hold Shift+Enter. All done! Now everything should be OK!
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    Article updated on 29.12.2015
  • How do I send a video/voice message?
    The website allows you to send video and audio (voice) messages to your friends, even if they are currently offline. And it's really simple too!
    1. Open the "Messages" section;
    2. Click the paper clip icon on the right side of the message window;
    3. Select "Audio message" or "Video message";
    4. If you are sending such a message for the first time, you will be prompted to configure your AdobeFlashPlayer. To do this:
      • In the window that appears, click "Allow";
      • Next, check the "Remember" box;
      • Close the window.
    5. Before recording your message: turn on your microphone and camera, configure the volume;
    6. When you are ready, click "Record";
    7. Click "Stop" to finish recording and send the message, record a new one or cancel.
    All done! Now, when the user opens your conversation, they will be able to watch or listen to your message.
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    Article updated on 29.12.2015
  • Can I edit a message or a comment?
    You can easily make changes to your message or comment:
    • Hover your mouse over the desired message or comment;
    • Click the pencil icon in the top right corner of the message;
    • Make changes in the text field;
    • Click "Send" (envelope icon).
    Please note: your messages and comments can only be edited for a short while after they were initially sent. You can't edit a message you sent the day before.
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    Article updated on 29.12.2015
  • I received a message requiring me to follow a link and enter my username and password
    Please don't give your Odnoklassniki username and password to anyone, anywhere! Even if you are promised free OKs and other goodies. All of our promotional events are listed in the Official group. If you take the bait, you risk losing your profile on the website. We would be very grateful if you please inform the Administration about receiving such a notification by filling out this form. Don't forget to provide information about its sender (name, surname, age, city). This will help the Customer Support Team to take the appropriate measures. If you entered your personal data on another website and now are experiencing problems with logging in to your profile, please read this article to restore access to your profile. Everything will be OK. Don't worry!
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    Article updated on 16.11.2016
  • I received a message from the administration that asks me to send them an SMS or else my profile will be deleted
    OK.RU administration never sends personal messages to users and never will in the future! If the administration wants to communicate important information to users, it posts such information in the official group, which can be found here. All other messages sent on behalf of the administration, and especially messages that require you to send a paid SMS or follow a link, are fraudulent. Don't trust them! We would be very grateful if you please inform the administration about receiving such a notification by filling out this form. Don't forget to provide information about its sender (name, surname, age, city) and include a copy of the message's text.
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    Article updated on 05.04.2016
  • How do I report spam in messages/comments?
    We have little patience for spam on our website. We are here for friendly conversations and having a good time. If someone sends you spam, do not hesitate to report this user. It's very simple:
    1. just hover your cursor over the offending message/comment;
    2. click the gray triangle that appears to the right of the message;
    3. in the window that appears, click "report".
    That's all! If you don't see the user blocked right away, don't worry. We have a special system in place for counteracting violators. It is very complex and we keep it a secret so that violators don't learn how it works. Rest assured that all complaints are carefully processed, and no offender goes unpunished. Also, you can always blacklist an unsavory user. They won't be able to send you messages or gifts or view your profile anymore. You can learn how to do this here.
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    Article updated on 05.04.2016
  • I'd like to be able to edit/decorate the text of my reply message again.
    Yes... those were the good times, when you could send colorful messages and type the most important things in big letters. Unfortunately, now it is impossible due to technical reasons. Keep in mind that the website's Administration also remembers this nice feature and it may come back one day.
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    Article updated on 28.05.2017
  • How do I delete a message/conversation so that it is not displayed to the recipient?
    You may have heard the proverb: No axe can cut out what a pen has written. Indeed, you cannot take back your words on the website and delete a message you sent to another user. The only exception is blocking or deleting your profile. If a profile is deleted, all related data, including conversations, disappear from the website. But these measures are too drastic, aren't they? If you have recently written a message you want to delete, there is only one way out: edit the text of the message so that the recipient won't read anything he/she shouldn't know.
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    Article updated on 28.05.2017
  • I am unable to send a message to a user. What should I do?
    It's a pity, but as a rule you cannot do anything with it since this occurs if:
    • You try to send a message to a user under the age of 14 without being his/her friend or a friend of his/her parents
    • This user has blacklisted you Sorry, but you cannot get off the Black list on your own or with the help of the website's Administration. Only the owner of the Black list can decide whether to remove you from it
    • A user has disabled receiving messages from users who are not his/her friends
    At least now you know what has happened and can arrange things with the specific user outside the website to make sure that everything is OK!
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    Article updated on 28.05.2017
  • How can I change the way that messages are sent?
    Unfortunately, it's impossible. A long time ago there was such a feature on the website, but for certain technical reasons it was disabled. Since then the website has been divided into two halves: those who send messages using the "Enter" button and those who press Shift+Enter to do it. But that doesn't make much difference, and it's OK!
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    Article updated on 28.05.2017
  • How can I increase the number of users in a multichat?
    Our developers try to extend multichats as much as technically possible without any harm to the "Messages" section as a whole. To retain a smooth user experience, the optimal number of users in a multichat is 20, so far. Believe us, the developers remember that many users would like to increase this number.
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    Article updated on 28.05.2017
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