Viruses and suspicious ads
  • How do I clear my browsing history?
    For Google Chrome and Yandex Browser:
    1. go to the browser menu and select "History" > "History";
    2. click "Clear browsing data";
    3. select "the beginning of time" from the drop-down menu;
    4. tick all the boxes and click "Clear browsing data".
    For Mozilla Firefox:
    1. click the menu icon;
    2. choose "History" > "Clear Recent History";
    3. select the time range to clear, then click "Clear Now".
    For Opera, you just need to delete this folder: C:\Documents and Settings\user\Application Data\Opera. For Internet Explorer:
    1. press Alt+T and select "Delete browsing history";
    2. tick the required boxes and click "Delete".
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    Article updated on 16.11.2016
  • How do I strengthen my security with antivirus?
    To protect your computer from further virus threats, you should install an antivirus software. All the performed actions will clear your computer of malicious programmes, however, the registry, cookies and browsers may be “infected” again the next time you start your computer. We advise you to download Avast Antivirus, as it provides a thirty-days trial period without any functional restrictions - Download Avast Antivirus.
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    Article updated on 16.11.2016
  • How do I clear the startup programme group?
    It is possible that banners appear as a result of a programme on an app on your computer, rather than of a malicious code. To delete a programme or an app from the startup programme group you should:
    1. press Win+R;
    2. enter “msconfig” and press “Enter”;
    3. go to the "Startup” tab;
    4. untick the programmes you do not know;
    5. click “OK”.
    Among popular and trustworthy software producers are:
    • AMD
    • Realtek
    • Skype
    • Oracle
    • Microsoft
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    Article updated on 16.11.2016
  • How do I remove installed browser plug-ins?
    Most web browsers support the installation of third-party plug-ins. These plug-ins may be the reason why virus banners appear on various websites. They may also cause problems while displaying and processing web pages, including OK.RU. To remove unfamiliar plug-ins: For Mozilla Firefox: – [instructions] For Opera: – [instructions] For Internet Explorer – [instructions] For Yandex Browser – [instructions] For Google Chrome:
    • open the Chrome menu from the browser toolbar;
    • select "More tools";
    • select "Extensions";
    • click the trash bin icon next to the extension you would like to remove;
    • click "Remove" in the window that appears.
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    Article updated on 16.11.2016
  • How do I delete unknown programmes which were installed lately?
    To delete a recently installed programme that could probably contain a virus you should:
    1. open the Start menu => Control Panel;
    2. select “Uninstall a program”;
    3. organize the list of programmes according to the date of installing and delete all the programmes you did not install.
    If a programme cannot be deleted it is probably because it is launched at the moment and you have to close it first. To do this, you should:
    1. press “Ctrl + Alt + Delete” and open the Task manager;
    2. end all the unknown processes in the “Processes” tab.
    After all the unknown processes had been ended, try to delete the programme once again.
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    Article updated on 16.11.2016
  • How do I remove harmful plug-ins from Google Chrome?
    If Google Chrome is acting unusual (shows ads or suspicious pages on launch, has additional toolbars or windows that won't close) or if the Customer Support Team requested that you remove your harmful plug-ins, there's a simple way to do that. You can use the free tool Сhrome Cleanup. It removes programs that alter Chrome behavior and resets all settings to defaults. To use this tool:
    • Go tothis link;
    • Click "Download", then read the terms and conditions and click "Accept and download"
    • Open the downloaded file. The tool will immediately begin scanning your computer for any suspicious programs;
    • When the scan is complete, you will see how many suspicious programs were detected;
    • Click "Remove suspicious programs". Wait until you see the "Removal complete" message;
    • Some open applications may be closed during the process;
    • Click "Continue" to finish the process. (If your computer needs to be rebooted, you will see the "Reboot now" button instead);
    • Chrome will open automatically and ask to reset browser settings. Click "Reset";
    • Delete the installed browser plug-ins. You can learn how to do this here.
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    Article updated on 29.12.2015
  • Why are there unsavory advertisements on my page?
    If you see objectionable or obscene ads on your page, it means your computer has been infected by a virus. Posting such content on our website is strictly prohibited. After all, it's our greatest aspiration to make OK as comfortable as possible for users. To fix this issue, we recommend that you install antivirus software and disable third-party extensions in your browser.
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    Article updated on 28.05.2017
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