To resolve this problem, you need to simply adjust your browser settings. This is not very difficult, just:

1. Refresh the page by pressing Ctrl+F5 on your keyboard;
2. Make sure you have the latest version of Adobe Flash Player installed. You can download it here;
3. Clear your browser's temporary data (cache). To find out how to do this, go here;
4. Update your browser to the latest version or switch to another browser:
   • Amigo
   • Opera
   • Mozilla Firefox
   • Google Chrome
   • Internet Explorer

All done! Problem resolved. If you still have issues, contact the Customer Support Team, which will be happy to help you.