I forgot my username. What should I do?

Article updated 29.12.2016
There are three possible solutions to this problem:
  1. specify your e-mail address or phone number in the username field. The number should be specified with the country code (for example, 19000000001);
  2. if it didn't help, restore your profile in the following way:
    • follow this link and enter the first name, last name, city and age stated in your profile;
    • then following simple directions restore your profile by means of an e-mail or telephone;
    • as soon as you enter your page you will be able to change your username in the profile settings. Read how to do this here.
  3. if you still failed to restore the access to the profile, contact the Customer Support Team.
Note that recovery by the Customer Support Team may take some time. Moreover, the Customer Support Team may ask you to provide additional information, whereas when you try to restore access to your profile on your own, you will be done in a matter of minutes. If you still have access to your profile, just enter Settings. You will find your username there.
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