C'mon over to [http://marieforleo.com/2012/02/negative-reviews where the main discussion happens after the episode! Negative reviews getting you down? It's easy to assume the people tarnishing your good reputation are out to get you and are "haters" when in actuality, what they're doing can actually HELP your business. Every time a person leaves a negative comment that is constructive, you can take that information and apply it to make things better in your business. If they are experiencing something, it's likely that others are too and by you paying attention to what they are going through and doing something about it, your business will improve. In this video, you'll learn 3 important step to take when dealing with negative reviews that can transform them into business gold. #1 - Thank the reviewer and apologize. Take ownership for their bad comment and genuinely apologize to them for their negative experience. Click here to see our video on how to apologize: http://www.youtube.com/watch?v=y63J3JnSsZI&list=PLEA6BDA790659DB9D&index=1&feature=plpp_video #2 - Explain exactly what you are doing to fix the problem. This gives them confidence to know that their complaint is being heard and that someone is doing something about it. #3 - Make it right. Take care of your customer and make sure you are doing whatever is possible to improve their experience of working with you. If you enjoyed this video, subscribe to our channel and sign up for your free weekly business and life advice at http://www.marieforleo.com And if you're interested in more videos on how to be a star in your industry, check out our YouTube playlist on that exact topic here: http://www.youtube.com/user/marieforleo#grid/user/B4AFA6FF4D36CEE0 Thanks for watching! http://marieforleo.com/2012/02/negative-reviews/ Our channel: http://www.youtube.com/marieforleo