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Mary Rose has joined and will be ready to chat in just a minute. Mary Rose | Customer Service Hi good day! Thank you for contacting Amazon Customer Service, This is Mary Rose. How can I help you today? Can you tell me more about your concern please? M1:56 PM FIRST OF ALL I WAS CHAT WITH Mohd ABOUT REFUND THING SECOND OF ALL I GOT AN EMAIL ABOUT STUPID ID Amazon Your Account Amazon.com Message From Customer Service Hello, Thanks for reaching out. In addition, it looks like we have previously requested an ID from you, but the portal expired and can no longer be used. As a reminder, because we noticed abnormal activity on your account, we need your ID to verify the identity of the account holder before we can consider issuing a refund. We may also request additional information before granting your request. You will receive an email with instructions on how to share this information with Amazon. Once you submit your information and return your item you can contact back and we will share the status of the investigation with you and any next steps that we might need to take. Thanks for your understanding. We'd appreciate your feedback. Please use the buttons below to vote about your experience today. Best regards, Satish Amazon.com Thank you for your inquiry. Did I solve your problem? Yes No Your feedback is helping us build Earth's Most Customer-Centric Company. THIS AND THIRD OF ALL I WAS CHAT WITH Sreerag AND WAS TRANSFER ME TO CONCERN TEAM NAME Giridhar AND KPET SAYING STUPID ID AND ALSO HAS TERRIBLE ATTITUDE AND SAY Giridhar | Customer Service I understand that it's frustrating, but the response you were given previously was correct. We aren't able to provide further insight or action on this matter. If there's nothing else you'd like to discuss, I have to end this chat. 1:59 PM Mary Rose | Customer Service I'm sorry you received an e-mail notification indicating you were required to return the item; you shouldn't have received that e-mail notification. I've will this error, and we won't be charging you again for the item. M1:59 PM OK GOOD AND WHAT ABOUT THANKS AND WHAT ABOUT 2:00 PM Mary Rose | Customer Service One moment please M2:00 PM OK WHAT ABOUT Mohd THAT SAYING REFUND THING 2:01 PM Mary Rose | Customer Service May I know when did you received the email? M2:01 PM FAB 2 2024 2:02 PM Mary Rose | Customer Service Thank you. Let me check One moment please M2:02 PM OK 2:02 PM Mary Rose | Customer Service California Sliced Almonds, 2 Pounds Is this the item? M2:02 PM YEAH ALSO ORDER # 111-3874904-1957061 ORDER # 111-3985141-6681042 ORDER # 111-3184809-7337043 ALL THIS 2:03 PM Mary Rose | Customer Service Thanks for confirming. It looks like I need to get someone else to help with this. I can transfer you to another associate who can fix the problem with this item. M2:03 PM R Rishabh has joined and will be ready to chat in just a minute. Rishabh | Customer Service Hello Sarah ! I hope you’re doing well. Welcome to Amazon Customer Support. My name is Rishabh and how can I be at your assistance today? R2:04 PM FIRST OF ALL I WAS CHAT WITH Mohd ABOUT REFUND THING SECOND OF ALL I GOT AN EMAIL ABOUT STUPID ID Amazon Your Account Amazon.com Message From Customer Service Hello, Thanks for reaching out. In addition, it looks like we have previously requested an ID from you, but the portal expired and can no longer be used. As a reminder, because we noticed abnormal activity on your account, we need your ID to verify the identity of the account holder before we can consider issuing a refund. We may also request additional information before granting your request. You will receive an email with instructions on how to share this information with Amazon. Once you submit your information and return your item you can contact back and we will share the status of the investigation with you and any next steps that we might need to take. Thanks for your understanding. We'd appreciate your feedback. Please use the buttons below to vote about your experience today. Best regards, Satish Amazon.com Thank you for your inquiry. Did I solve your problem? Yes No Your feedback is helping us build Earth's Most Customer-Centric Company. THIS AND THIRD OF ALL I WAS CHAT WITH Sreerag AND WAS TRANSFER ME TO CONCERN TEAM NAME Giridhar AND KPET SAYING STUPID ID AND ALSO HAS TERRIBLE ATTITUDE AND SAY Giridhar | Customer Service I understand that it's frustrating, but the response you were given previously was correct. We aren't able to provide further insight or action on this matter. If there's nothing else you'd like to discuss, I have to end this chat. AND LASTLY Mary Rose | Customer Service I'm sorry you received an e-mail notification indicating you were required to return the item; you shouldn't have received that e-mail notification. I've will this error, and we won't be charging you again for the item. SHE SAYING THIS 2:05 PM Rishabh | Customer Service I apologize for the inconvenience caused. I’ll definitely look into this for you. R2:05 PM THAT I shouldn't have received that e-mail notification 2:05 PM Rishabh | Customer Service Just to confirm if this is the item you're referring to ? With this Order ID# 111-0320031-9309068 R2:07 PM YEAH ALSO ORDER # 111-3874904-1957061 ORDER # 111-3985141-6681042 ORDER # 111-3184809-7337043 ALL THIS 2:07 PM Rishabh | Customer Service Thank you for confirming. Please allow me a moment to check this for you. R2:07 PM OK TO GIFT CARD AMAZON GIFT CARD NOT AN ORIGINAL PAYMENT 2:07 PM Rishabh | Customer Service I totally understand and apologize for the inconvenience. I would appreciate your patience on these regards. Kindly allow me sometime to present you with the resolution. R2:08 PM OK AND Mary Rose | Customer Service I'm sorry you received an e-mail notification indicating you were required to return the item; you shouldn't have received that e-mail notification. I've will this error, and we won't be charging you again for the item. SHE SAYING THIS THAT I shouldn't have received that e-mail notification 2:08 PM Rishabh | Customer Service Thank you for the information. May I know some things about these items in reference? What is that you would like to do? Did you received them in a damaged condition? or something? R2:09 PM FIRST OF ALL ORDER # 111-3184809-7337043 THIS TOO BRIGHT COLOR AND EVERYTHING ITEM IS TOO SALTY AND Mohd TOLD ME I WILL HAVE AMAZON GIFT CARD IN 24 HOURS BUT I GOT AN EMAIL AND SAY 2:11 PM Rishabh | Customer Service Oh I see. R2:12 PM Amazon Your Account Amazon.com Message From Customer Service Hello, Thanks for reaching out. In addition, it looks like we have previously requested an ID from you, but the portal expired and can no longer be used. As a reminder, because we noticed abnormal activity on your account, we need your ID to verify the identity of the account holder before we can consider issuing a refund. We may also request additional information before granting your request. You will receive an email with instructions on how to share this information with Amazon. Once you submit your information and return your item you can contact back and we will share the status of the investigation with you and any next steps that we might need to take. Thanks for your understanding. We'd appreciate your feedback. Please use the buttons below to vote about your experience today. Best regards, Satish Amazon.com Thank you for your inquiry. Did I solve your problem? Yes No Your feedback is helping us build Earth's Most Customer-Centric Company. TIS THIS AND no-reply@amazon.com 2월 2일 (금) 오후 7:39 (3일 전) 나에게 Hello, Thank you for contacting us regarding your order 111-0320031-9309068. Because we noticed abnormal activity on your account, we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request. How will you verify my identity? In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days: https://account-status.amazon.com/identity-validation All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information": https://www.amazon.com/gp/help/customer/display.html?nodeId=G68RWEYX26H3ZXJT What happens when I submit my ID document? We will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation. What happens if I do not submit my ID document? You may continue shopping on Amazon, but you will no longer be eligible for a refund on the order 111-0320031-9309068. Also, you will not be able to investigate this order issue further. Who can I contact if I need help with this issue? You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service": https://www.amazon.com/contact-us Account Specialist https://www.amazon.com 답장 전달 반응 추가 THIS BUT Mary Rose | Customer Service I'm sorry you received an e-mail notification indicating you were required to return the item; you shouldn't have received that e-mail notification. I've will this error, and we won't be charging you again for the item. SHE SAYING THIS THAT I shouldn't have received that e-mail notification Mary Rose | TOLD ME THAT 2:13 PM Rishabh | Customer Service I apologize, but as we all share the common resources, without submitting the ID as requested would not be something that would be able to assist you with. I hope you understand my limitations. Is there anything else I can assist you with today? R2:14 PM AND I ALL READY TOLD U ABOUT Mary Rose | Customer Service I'm sorry you received an e-mail notification indicating you were required to return the item; you shouldn't have received that e-mail notification. I've will this error, and we won't be charging you again for the item. THIS OK?!! THAT I shouldn't have received that e-mail notification 2:14 PM Rishabh | Customer Service Yes, I understand your concern. I apologize on the behalf of the previous associate, but this is something that we cannot assist before you submit a Piece of Government issued ID. R2:15 PM Mary Rose TOLD ME THAT THAT I shouldn't have received that e-mail notification SHE SAID SHE will FIX this error, a 2:16 PM Rishabh | Customer Service And, as I said, I apologize on the behalf of the previous associate for providing you with wrong information. We cannot assist you before that. I hope you understand. Is there anything else I can assist you with today? R2:17 PM SO SHE TELL ME LIE?? THAT I shouldn't have received that e-mail notification SHE LIE TO ME?? 2:17 PM Rishabh | Customer Service A careful review of your account reflects that the correct information has already been provided by me. I'm unable to offer additional insight on this matter. I hope you understand. R2:17 PM End this chat Write a message...