FilesterMinimizeEnd conversation

Today
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11:21 AM
AGENT
Me - 11:21 AM
Hi there! You’re now chatting with T-Mobile’s Virtual Assistant on a transcribed line. Learn more at t-mo.co/privacy One moment
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T-Mobile - 11:21 AM
AGEBT
Me - 11:21 AM
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T-Mobile - 11:21 AM
AGENT
Me - 11:21 AM
Thanks! A live representative will be with you shortly.
T-Mobile - 11:21 AM
Hi there, This is Filester from T-Mobile, I’m here to help. Let’s partner to get this resolved.
How can I help you today?
Filester - 11:22 AM
WELL I WAS CAHT WITH SOMEONE IN YOUR AGENT ABOUT KEPT CALLING SPAM THING ALSO TODAY IN THE MORNING SO MY QUESITONS IS
SEE THAT THING?!!
SEE THAT THING?!!
CAN YOU SEND TO THIS TO POLICE ABOUT IT?!1
Me - 11:24 AM
I can only imagine the situation you're in right now, and as your representative, we'd love to help you to the best we can to avoid these unwanted contacts.
Filester - 11:27 AM
SO CAN YOU SEND TO THIS TO POLICE ABOUT IT?!1
Me - 11:27 AM
For filing a police claim or report, we'd highly suggest for you to process it directly with the police. Good thing you save the contact and message as it'll be used as proof.
Second, what we can do here is report this message to our Spam and our team will review into this to avoid any unfamiliar and harassment messages.
Copy the original message and send it to us at 7726 ( "SPAM").
Filester - 11:31 AM
WHAT ABOUT EMAI
EMAIL
Preview attachment
CAN YOU JUST TAKE THIS TO POLICE ABOUT IT?!
OR IF CANNOT DO SOMETHING ABOUT IT
WITH USING EMAIL
Me - 11:35 AM
What we can do from here is to send this towards our team by sending it through our Spam, so we can prevent unwanted text and email. If you have a copy of the email as well, you can send it to us as well.
Filester - 11:36 AM
SO I CAN SEND TO YOU THROUGH EMAIL RIGHT??
Me - 11:37 AM
You can send it to us via text message. You can refer to this link for helping with scams and spam , https://www.t-mobile.com/support/plans-features/help-with-scams-spam-and-fraud .
Filester - 11:39 AM
Preview attachment
IS THIS RIGHT??
I ALSO USING Scam Shield app THIS APP WON'T WORK
STILL DOING SAME
Me - 11:43 AM
I'm checking into the screenshot. By the way, does this screenshot came from Digits Portal app, or the messaging app itself ?
Filester - 11:45 AM
WELL BOTH
Me - 11:45 AM
Thank you! Were you able to send it to 7726? It's not saved on contacts and suggest to manually enter the number for recipient
Filester - 11:51 AM
I DIDN'T SEND BUT I AM ASKING YOU
AM I DOING THAT RIGHT SAY??
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JUST WANTED TO MAKE SURE
Preview attachment
AND I DID SEND THAT
Me - 11:54 AM
Thank you for the screenshot, I appreciate it and yes, that'll do everything and we'll check into this for you. You can also put the number towards your phone settings blocklist.
Filester - 11:56 AM
I DID
AND I WILL USE
Enable Scam Block on Prepaid: Dial #662#
Enable Caller ID on Prepaid line: Dial #436#
THIS ONE ALSO
SEE IF THAT WORKS
🙏
ALSO IF I USE THAT ONE Enable Scam Block on Prepaid: Dial #662#
Enable Caller ID on Prepaid line: Dial #436# FOR THIS
Like with email, if the other person calls or texts you, DOES go back to that person?
Me - 12:00 PM
Good thing you mention that, and yes, enabling the Scam ID and Scam Block helps us avoid these unwanted calls.
Filester - 12:01 PM
OH OK THANKS AND IT WON'T GONA SHOW RIGHT?
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LIKE THIS IT WON'T GONA SHOW OR POP UP RIGHT?
OR TAHT SPAM THING WON'T CALLING RIGHT ?
Me - 12:03 PM
Once you dial the short codes, it'll only show up that you've activated the Scam ID.
Kindly turn on scam ID first before Scam block. Dial #664, then, dial #662#
Filester - 12:04 PM
BUT WHAT I AM ASKING IS
IT DOESN'T the phone pop up when someone calls me like a spam?!!
RIGHT?
Me - 12:06 PM
If Scam Block is active on a customer's line, calls identified as "Scam Likely" by the network will be blocked and will not ring the customer's device
Filester - 12:08 PM
OH OK THAT IS WHAT I WABTED TO KNOW ABOUT IT THANKS
Me - 12:09 PM
You're most welcome. Just to make sure we didn't miss anything, do you have any other question or concern for today?
Filester - 12:09 PM