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So, why has setting up a chatbot become such an important task? Here are a few reasons, as I see it:
1) Uniqueness. Customers value a personalized approach and want to feel special. Chatbots can be created to meet the specific needs and characteristics of a particular company.
2) Speed. Chatbots allow for minimal delays in answering customers' questions, conducting dialogues and finding the necessary functionality in just a few clicks.
3) Availability. A distinguishing feature of chatbots is their 24/7 working schedule, which significantly expands the possibilities for communicating with customers.
#chatbot #uniqueness #247