If you are unable to pay for OKs and features on OK via phone, there may be several reasons for this. In this article, we'll talk about these reasons and what to do about it.

This could have happened for a number of reasons:

  • Your carrier has temporarily blocked your access to paying for online features;
  • your balance is insufficient;
  • your payment has not been confirmed on time;
  • you have exceeded the payment limit;
  • your carrier has declined the payment;

As you can see, in most of these cases, you will have to consult your carrier in order to resolve the issue. The carrier's support team will provide you with assistance. Unfortunately, such issues are beyond our control. But we are confident that you will be able to solve the problem at the carrier's end.


There are also other ways of topping up your balance, which you can learn about here.

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