Paying by SMS
  • Why can't I pay for OKs and features by cellphone?
    This could have happened for a number of reasons:
    • your carrier has temporarily blocked your access to paying for online features;
    • your balance is insufficient;
    • your payment has not been confirmed on time;
    • you have exceeded the payment limit;
    • your carrier has declined the payment;
    As you can see, in most of these cases, you will have to consult your carrier in order to resolve the issue. The carrier's support team will provide you with assistance. Unfortunately, such issues are beyond our control. But we are confident that you will be able to solve the problem at the carrier's end, and that everything will be OK! There are also other ways of topping up your balance, which you can learn about here.
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    Article updated on 02.08.2016
  • I want to top up my balance less than minimum amount
    You see, when you pay via text message, the payment amount is always fixed. It is a pity, but you will not be able to top up your balance via your phone. But of course there is a solution to this problem! You can top up your balance with any suitable amount if you use other payment methods:
    • e-money;
    • bank cards;
    • payment terminals.
    Try a new method and you won't be disappointed!
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    Article updated on 25.02.2017
  • How do I pay using my phone?
    To pay for the OK.RU feature by text message:
    1. select "By phone" in the payment instructions;
    2. select your country;
    3. select your mobile phone carrier (click the "Change carrier" link) if you use the mobile version of the site;
    4. send a text message with the specified code to the specified number.
    Most OK.RU users can also use the PBC (pay by click) payment system. To do this:
    1. select "By phone" in the payment instruction;
    2. select your country;
    3. enter your phone number and click "Request a code";
    4. after receiving a text message with a code, enter this code in the website's payment form;
    5. click "Confirm".
    You are required to enter the confirmation code during the first payment only. Afterwards you can order different features just by clicking "Order".
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    Article updated on 29.11.2016
  • How do I change or unlink my phone number?
    To change or unlink your phone number:
    1. open the payment instruction window;
    2. click "Change number".
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    Article updated on 29.12.2015
  • Problems with payment by phone
    If you experience problems when paying for various features, contact OK.RU's Customer Support Team. Soon everything will be OK!
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    Article updated on 29.11.2016
  • What do I do if I have a negative balance?
    Don't worry! A deferred payment is not the same as credit. This feature allows you to purchase gifts and game items and pay for them later. If you used this feature and now have a negative balance, all you have to do is top up your balance for the amount that equals your deferred payment, and everything will be OK! Topping up your balance is the only way to resolve the issue, since the OKs you received via the deferred payment feature have already been spent on our website or in a game. To learn more about this feature, go here.
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    Article updated on 02.08.2016
  • Are there limits to the number of payments I can make?
    In accordance with the agreements we have with mobile operators and the organizations providing our financial services, the following limits on the number of payment that can be made have been instituted on the site to prevent fraudulent operations:
    • each user can make no more than 10 payments every 24 hours;
    • each user can make payments from no more than 10 different phone numbers every 3 months.
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    Article updated on 29.11.2016
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