My profile is constantly being hacked. What should I do?
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Don't worry! This is obviously an unpleasant situation, but nothing we can't fix. Just follow the instructions below:
- Change the username and password to your profile;
- We also recommend that you change the password for the associated e-mail;
- Log out of your profile on all devices. You can learn how to do this here;
- Please note! If your profile gets hacked regularly, it's highly likely that your computer has been infected with a virus. Update your antivirus software and run a full scan of the computer;
- Check the hosts file as well. Instructions are available here. That's all! If you have followed all steps described above, you have nothing more to worry about. Additional information on how to safeguard your profile against hacking is available here. It will help you avoid similar unpleasant situations in the future, and everything will be OK!
Don't worry! This is obviously an unpleasant situation, but nothing we can't fix. Just follow the instructions below:
- Change the password to your profile
- Also change the password to the e-mail linked to your profile
- Make sure that someone else's e-mail or phone number are not linked to your page
Important! If you sometimes sign in from your computer and your profile gets hacked regularly, it's highly likely that your computer has been infected with a virus. Update your antivirus software and run a full scan of your computer.
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