User is deceased
  • How do I delete the profile of a user who has died?
    Please accept our most sincere condolences. Please be aware that the website's Administration can only delete the profile of a deceased user upon special request from the family. To make sure that your request is fulfilled, please don't forget to provide us with a link to your loved one's profile and a copy of their death certificate. If you are unable to find the link, please specify the user's first name, surname, age, and city, and we will do all we can to find the correct profile and delete it. The form that you need to fill in is available here. It's important to know! We cannot provide you with any of the deceased user's personal data, including their username and password. We are committed to protecting our users' privacy, even under such tragic circumstances.
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    Article updated on 09.06.2016
  • Why does a deceased user's profile keep appearing in the "Holidays" and "People you may know" sections
    If the profile of a person that has passed away is still visible on the website, this means that we have not yet received a request from the user's family to delete this profile. Please accept our most sincere condolences. As soon as we receive the relevant request and all the necessary documents, we will delete the profile immediately, and this will resolve any unfortunate misunderstandings. Regrettably, currently there is no technical capability to determine whether a user is deceased, so such profiles may still be available in various sections, such as "Holidays" and "People you may know". Similarly, birthday gifts from OK.RU still get attached to the users' photos; however, we do disable the feature if the user has not logged in for over a year. After the user's family has asked us to delete their profile, we will do our best to make sure that their profile, as well as all the content they have uploaded, is no longer displayed. To learn more about how to delete such profiles, go here.
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    Article updated on 09.06.2016
  • Can I access data from a deceased user's profile?
    We cannot provide you with any of the deceased user's personal data, including their username and password. Accessing another person's profile is always treated as a violation of our rules, as we are committed to protecting our users' privacy, even under such tragic circumstances. However, if your loved one has passed away, you can always submit a request to have their profile deleted, and we will do everything we can to help. You can learn how to do this here.
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    Article updated on 09.06.2016
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